CLAIM INFORMATION & EMERGENCY CONTACTS
Euro Policies purchased up to 31st MAY 2023
When contacting, please give your name, insurance details and as much information as possible.
Emergency Assistance Service
Tel: +353 (91) 501645
To make a claim on your return home
Mapfre Assistance Agency Ireland
Tel: +353 (91) 501645
email: traveldept@mapfre.com
For School Groups, please refer to your insurance certificate for claims contact information.
Policies purchased on or after 1st June 2023
When contacting, please give your name, insurance details and as much information as possible.
Emergency Assistance Service While Abroad
Tel: +44 1733 224 875
Before or After Travel Claims Assistance
Tel: +353 1 533 7352
or submit a claim via email to claims@white-horse.ie
PLEASE KEEP A COPY OF YOUR COMPLETED CLAIM FORM AND SEND IT TO THE ADDRESS ON THE TOP OF THE FORM.
It is also important to send it with original documentation where possible including:
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Certificate of Insurance
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Confirmation of Booking
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Original receipts for expenses
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Original reports if applicable
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Proof of ownership or receipts
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Police Report
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Evidence of Delay
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Any other evidence or supporting documentation you think may help