CLAIM INFORMATION & EMERGENCY CONTACTS
If you have a claim, please check out our informative videos
BAGGAGE CLAIMS
Watch Me ! I will give you helpful information on submitting a Baggage Claim
MEDICAL CLAIMS
Watch Me ! I will give you helpful information on submitting a Medical Claim
MEDICAL CLAIMS
Watch Me ! I will give you helpful information on submitting a Medical Claim
TRAVEL DELAY CLAIMS
CURTAILMENT CLAIMS
If your policy was purchased between the 1st May 2017 – 31st July 2018, please contact the following:-
In the event of a medical emergency
Global Assistance
Tel: +44 (0) 2920 662 416
Fax: +44 (0) 2920 468 797
Email: operations@global-response.co.uk
To make a claim on your return home
OSG
Tel: +353 (1) 261 2192
Web: www.osgtravelclaims.ie
email: travel@osg.ie
When contacting, please give your name, insurance details and as much information as possible.
If your policy was purchased on or after the 1st August 2018, please contact the following:-
Emergency Assistance Service
Tel: +353 (91) 501645
To make a claim on your return home
Mapfre Assistance Agency Ireland
Tel: +353 (91) 501645
email: traveldept@mapfre.com
CANCELLATION CLAIMS INSURED PERSONS ILL HEALTH
CANCELLATION (CLOSE RELATIVE, TRAVELLING COMPANION ILL HEALTH
Watch Me ! I will give you helpful information on submitting a Cancellation Claim
PLEASE KEEP A COPY OF YOUR COMPLETED CLAIM FORM AND SENT IT TO THE ADDRESS ON THE TOP OF THE FORM.
It is also important to send it with original documentation where possible including:
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Certificate of Insurance
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Confirmation of Booking
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Original receipts for expenses
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Original reports if applicable
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Proof of ownership or receipts
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Police Report
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Evidence of Delay
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Any other evidence or supporting documentation you think may help